Returns & Refunds Policy
At NEEWER, we stand by the quality of our photography and video equipment. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your NEEWER account and visit the 'My Orders' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original packaging, ensuring all cables, batteries, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the condition of the returned gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing