Frequently Asked Questions
Everything you need to know about NEEWER products, shipping, and support.
What is the standard shipping time for NEEWER orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do NEEWER products come with a warranty?
Yes, all NEEWER products come with a standard 1-year warranty that covers manufacturing defects. You can also register your product on our website to extend your coverage.
What is your return policy for electronic equipment?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in new condition to be eligible for a full refund.
Are NEEWER lights and accessories compatible with other major brands?
Most NEEWER accessories use industry-standard mounts, such as the Bowens mount for lights and standard 1/4" or 3/8" threads for tripods, ensuring compatibility with Sony, Canon, Nikon, and other major brands.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Apple Pay for a secure checkout experience.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.